Frequently Asked Questions:
Thank you for your interest in Angel-Photo.com!!! To help you navigate through this website, or for help ordering photographs, we have included a list of questions customers frequently ask. If you do not find the answers to your questions here, please email us at chris@angel-photo.com or call us at (803)979-3799. We hope this page helps, and don't hesitate to call if you need us!!!!
I am having problems with this website, what should I do?
If I see a photo I want to purchase, how do I order it?
What types of payment does Paypal accept?
Do you guarantee that I will be satisfied with my order?
What are the alternatives to ordering online?
How do I add more than one image to my order or order several copies of the same image?
What if I want a different size photo, a cd, or a personalization?
How long will it take to receive my photos after I order?
Is it safe to use Paypal to purchase photos online? How do I know my credit card is secure?
Will the photos I order have the same quality as the thumbnail image I see on my computer?
Why aren't their photographs of my child/dog/participant?
I am having trouble with Paypal's ordering system, who can help me?
I am having problems with this website, what should I do?
If there is a problem with this website, please let us know. Call us at (803)979-3799 or click here to send us an email: 
This site is fairly new, and is under construction, with changes being made everyday. Because of the large number of changes, a very helpful hint is REFRESH YOUR PAGE. Sometimes, we will have made a change that is not evident to you because your browser shows you a cached page which is outdated or has been changed.
If I see a photo I want to purchase, how do I order it?
Clicking on the thumbnail size proof located on the index
page will take you to a new page with a full-size image.
Beside the image is a dropdown menu. Click on the arrow to the
right of the menu to view the size options. Choose a size
and a quantity and click on the 
button,
under the dropdown menu. You will then be taken
to your shopping cart where you can
delete an item,
view your total, or check out. For more details about ordering
pictures, please click on the order button on the navigation
bar (top left).
What types of payment does Paypal accept?
Paypal accepts Visa, Mastercard, Discover, American Express, "check cards," and e-checks.
Do you guarantee that I will be satisfied with my order?
I spend an enormous amount of time trying to make each photo I print perfect for you. However, if you are not satisfied with any of your photos, please let us know within 30 days, and we will either refund your money or reprint your photos.
What are the alternatives to ordering online?
You may print an order form that can be mailed
in by clicking here to choose a printer friendly web page: 
or here for the PDF file: 
.
The "mail to" address is included on the form. Unfortunately, credit cards are not accepted through the use of order forms at this time. You may send personal checks, cashier's checks, or a money order. We are working hard to be able to extend this option in the future...bear with us!!!! (More info. on ordering is included on the page that opens when you
click on the order button. (On the navigation bar located in the top left corner under the logo.)
How do I add more than one image to my order or order several copies of the same image?
To order any image, click on the button located beside the picture size you prefer. To order multiple copies of the same
print, type your preferred quantity in the box under the add to
cart button.
What if I want a different size photo, a cd, or a personalization?
Right now I can only print sizes up to 8 x 10's. Anything smaller is available, just contact us with your request. We can put together a package to suit you at your request also. Cd's can be purchased upon request, but the photos are JPEGS meant for emailing and screensavers. Sending high resolution files for printing purposes gets VERY expensive for the customer, and printing is the way I make money to cover my costs, etc., etc.
How long will it take to receive my photos after I order?
Time to ship each order depends on the products and quantities ordered. I try my best to ship within a week after I receive your order. Larger orders and special requests may take longer. If you are concerned about your order, please feel free to contact me about its progress. If you do not receive your order, PLEASE contact me.
Is it safe to use Paypal to purchase photos online? How do I know my credit card is secure?
When entering personal information, Paypal automatically encrypts your information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of the highest level commercially available. To find out more about their security, click here: http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/security-main-outside.
Will the photos I order have the same quality as the thumbnail image I see on my computer?
The proofs you see online are JPEGs created by special imaging software. JPEG compression significantly decreases the size of the file, which enables the pictures to be available online for quick download and viewing. Also, no monitor at this time displays resolution high enough to be able to view photos at their actual resolution. The photos you will receive will be of much higher quality.
Why aren't their photographs of my child/dog/participant?
It is hard for me to get photos of every participant at an event, but I do my best to get the majority. If you can't find the photo you are looking for, I really am sorry and hope to catch the subject the next time around!
I am having trouble with Paypal's ordering system, who can help me?
We will certainly try to help you through Paypal's ordering system. However, the best way to get help is to call them directly (402)935-2050 or email them by clicking here: http://www.paypal.com/cgi-bin/webscr?cmd=_contact-general. They can probably help you more accurately.